OPQUEST - Features

• Piping
  Surveys can be set up to include answers from one question in the body of another as in the following example:
  
  

1. Which type of shirt material do you prefer?
	Cotton Polyester Blend Wool
If the answer is Cotton, question 2 would be built as such:
2. Why do you prefer Cotton shirts?
	They are more washable They feel better They look crisper



• Skip and Jump
  Questions can be skipped or altered based on answers to prior items, saving the respondents the need to view unnecessary information



• Custom Look or Not?
  Surveys can be branded with colors and graphics to match your web presence or branded with our templates for an independent look and feel



• Flow Your Way
  You can group questions on the same page or split them across pages to achieve the look you desire



• Collect Quality Data
  Options let you control whether an answer is required, set the range of values for a response, provide a pick list of valid responses or receive completely free form text responses for truly personalized feedback

WEB AND VOICE RESPONSE

• Two Methods of Data Collection
  OpQuest is currently the only online survey product that lets your respondents reply to an identical version of the online survey by calling an 800 number. Voice responses are recorded in the same database as the web responses, making analysis quick and painless



• Real Voices
  Questions for the voice survey are recorded by a member of the client staff, saving respondents the need to "interact" with a computer-generated voice



• Call Center Connection
  If desired, a call center can be established to give participants the opportunity to respond to a live human being and have the results recorded in the same database

QUICK REPORTING AND ANALYSIS

• Graphs and Charts
  Built in reports make it easy for the client to view responses graphically or in a table



• Analyze
  Answers are coded for easy querying and statistical analysis



• Import
  Results can be imported into Microsoft Excell as well as any business intelligence software package should deeper analysis be desired

POWERFUL, YET EASY TO USE

• Fast
  Surveys can be up and running in less than 24 hours



• User Friendly
  Clients require only 1 day of training to fully utilize the system's capabilities



• Scalable
  Unlimited number of questions (Although we recommend 30 or less to hold audience interest)



• Fully Segmentable
  Audience can be segmented into logical groups (age range, customer classes, etc.) for more useful response tracking



• Question Templates
  Various pre-built question type are available including:
  
  
  • Name and Address Collection
  • Date
  • Time
  • Scaling (1-10, etc.)
  • Checkbox (Yes/No)
  • Multiple choice
  • Open-ended
  • and more


• Terminate At Your Discretion
  Surveys can be automatically terminated after a certain number of responses are reached or a certain period of time has expired